Customer Care

Shipping Policy

Last updated: September 24, 2026

Order Processing

Please allow 1–2 business days for your order to be processed and shipped. We ship Monday through Friday, excluding weekends and U.S. holidays; orders may experience short delays during holiday periods.

If incomplete or incorrect payment or address information is provided, processing may be delayed an additional 3–5 business days while we verify your details.

Delivery Times

• United States & Canada: typically 5–7 business days after dispatch.
• International: typically 8–15 business days after dispatch, plus customs clearance time. In rare cases, some countries can take 4–6 weeks.

We ship with trusted carriers such as FedEx, UPS, or USPS. Delivery estimates are not guaranteed and may be affected by carrier delays, customs, weather, or other events outside our control.

Shipping Costs

• 1-bottle order: a flat $9.99 shipping fee applies.
• 3-bottle and 6-bottle orders: FREE shipping within the United States.
• International (outside the United States): a $18.95 shipping fee applies.

Tracking

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package to your door.

Wrong Address

It is the buyer’s responsibility to enter a correct, complete shipping address at checkout. We cannot be held responsible for packages sent to an address that was entered incorrectly. If an order has already shipped, we are unable to change the address.

Refused, Lost, or Stolen Packages

If a package is refused, the original shipping and handling fee will be subtracted from any refund. Where tracking confirms delivery to your address, we are unable to refund for an item claimed as not received; please contact the carrier for assistance. We cannot guarantee replacement of packages lost or stolen after confirmed delivery.

Cancelling an Order

Orders go directly to our fulfillment center for processing. If you contact us within 24 hours of purchase at support@empzen.com, we can usually cancel your order. After 24 hours, or once an order has been processed or shipped, it can no longer be cancelled — you may instead use our 180-day money-back guarantee.

Customs, Duties & Taxes

International orders may be subject to import duties or taxes charged by your country. These are the responsibility of the recipient and are not included in our shipping fee.

Returns

CalmZen is backed by a 180-day money-back guarantee. For full return instructions and the return address, please see our Return & Refund Policy. Returns are sent to our fulfillment center:

If you have any questions, email us at support@empzen.com.